Terms and Conditions Ladbrokes Malaysia – Complete Platform User Guide

01 Introduction and Acceptance of Terms

Welcome to the platform Ladbrokes. This Terms and Conditions document is a binding agreement between you ("User") and Ladbrokes ("Platform", "We") regarding the use of the website, mobile app, and all services provided.

By accessing or using any part of the platform Ladbrokes, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, along with our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

Ladbrokes reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to registered users via email or in-platform notification. Continued use following such notification constitutes your acceptance of the changes made.

02 Account Eligibility and Registration

To register and use the services Ladbrokes, you must meet the following eligibility requirements without exception:

• Be at least 18 years of age at the date of registration.
• Registering only one account per individual, IP address, device, or household.
• Providing accurate, complete, and up-to-date information during registration.
• Storing login credentials securely and not sharing your password.
• Completing the KYC verification process when requested by the platform.
• Do not register on behalf of another individual or use a false identity.

KYC verification requires you to submit valid identification documents such as a national ID or passport, along with proof of current address. This process is mandatory before your first withdrawal is processed and forms part of the commitment Ladbrokes towards platform security.

03 Deposits, Withdrawals, and Financial Transactions

Ladbrokes supports a wide range of popular payment methods in Malaysia, including FPX bank transfers, local e-wallets, and other digital payment methods. All financial transactions are protected with 256-bit SSL encryption to ensure the security of your funds.

Deposits are typically credited to your account within minutes. The minimum deposit amount is set for each payment method and displayed during the deposit process. No additional fees are charged by Ladbrokes for deposits.

For withdrawals, the following should be understood:

• Full KYC verification must be completed before your first withdrawal is processed.
• Withdrawals are processed within 24 hours on business days, subject to security checks.
• The withdrawal method must match the deposit method used.
• Wagering requirements for any active bonus must be fully met before withdrawals are permitted.
• Ladbrokes reserves the right to request additional documents for security purposes on withdrawals exceeding certain limits.

04 Bonus and Promotion Terms

All bonuses and promotions offered by Ladbrokes subject to the specific terms stated for each offer. General terms applicable to all bonuses are as follows:

• Each bonus has a wagering requirement that must be met before a withdrawal can be made.
• Bonuses cannot be combined unless stated otherwise in the relevant promotional terms.
• The welcome bonus can only be claimed once per new user.
• All bonuses have a stated validity period; expired bonuses will be forfeited.
• Games that contribute to wagering requirement fulfilment vary by game category.
• Ladbrokes reserves the right to cancel bonuses if there are signs of abuse or fraud.

Players found to have abused the bonus system — including through the use of multiple accounts, collusion between players, or other unfair methods — will face action including account suspension or closure and cancellation of all associated bonuses and wins.

05 User Conduct and Prohibitions

Platform users Ladbrokes are required to behave responsibly and ethically at all times. The following activities are strictly prohibited:

• Using automation software, bots, or unauthorized tools to play.
• Engaging in any form of fraud, including document forgery.
• Exploiting technical vulnerabilities or software bugs for unfair advantage.
• Using an account for money laundering purposes.
• Sharing account credentials or allowing others to use your account.
• Spreading false information or harassing other users through the platform.

06 Responsible Gaming

Ladbrokes genuinely cares about player well-being. We provide a range of tools to help players maintain control over their gaming habits:

• Self-configurable daily, weekly, and monthly deposit limits.
• Play break (cooling-off) options ranging from 24 hours to 6 months.
• Self-exclusion options for longer periods.
• Access to complete game history and transaction records.
• Links to trusted problem gambling support organizations.

Players who feel that gaming is beginning to negatively impact their lives are encouraged to contact the support team Ladbrokes or visit the Responsible Gaming our team for further assistance.

07 Account Suspension and Closure

Ladbrokes reserves the right to suspend or close a user's account at any time for reasonable cause, including but not limited to violations of these Terms and Conditions, suspected fraudulent activity, or requests from relevant authorities.

Users may also request to close their own account at any time by contacting the customer support team Ladbrokes. Prior to closure, all related wagering conditions must be settled, and any valid remaining funds will be returned according to the standard process.

In the event of closure due to a breach of terms, Ladbrokes reserves the right to withhold any funds related to activities that breach those terms while an investigation is conducted. Ladbrokes' decision in such matters is final.

08 Liability Limits and Disclaimer

Platform Ladbrokes is provided "as is" without any express or implied warranties. While we strive to ensure the platform functions properly at all times, we are not liable for any service disruptions, data loss, or damage arising from use of the platform.

Ladbrokes will not be liable for any financial losses arising from betting activity. Gaming on this platform involves risk, and players are solely responsible for their own betting decisions.

Under no circumstances shall the maximum liability Ladbrokes to users is limited to the user's net deposit amount in the 30 days prior to the claim arising.

09 Dispute Resolution

If you have any complaints or disputes regarding the platform Ladbrokes, we encourage you to contact our customer support team first. We are committed to resolving every complaint within 72 business hours.

If a resolution cannot be reached through customer support, you may request that your case be referred to an independent dispute resolution body appointed by Ladbrokes. The outcome of this process is final and binding on both parties.

10 Law and Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with applicable law. By using the platform Ladbrokes, you agree that any legal disputes will be resolved through the process established by the relevant regulatory authority.

It is the user's responsibility to ensure that use of the platform Ladbrokes is valid in their respective region or country. Ladbrokes is not responsible if users access the platform from regions where online gaming is restricted or prohibited.